Thoughts on knowledge management, team productivity, and building KnowledgeScout.
7 September 2026
Every team has one person everyone asks. When they take leave or resign, you find out how much of how the place runs was living in one head. Capturing that before it walks out the door is the actual job.
31 August 2026
A process can be live in the knowledge base and still not be the answer your team gives on the next call. Publishing an update is a moment. Landing it is the actual job.
24 August 2026
For regulated teams, 'the cloud' isn't an answer. Where your data is physically stored, who else is in the same database, and what happens to backups are real questions. Here's how we handle them.
17 August 2026
A search box is fine when someone knows what they're looking for. For a branching, it-depends process, an agent needs to be walked through it. Here's why guided workflows beat a wall of text for the messy cases.
10 August 2026
The honest version of building an embeddable knowledge widget. What we shipped too thin, the bug that quietly served stale content, and the one part we still haven't finished.
3 August 2026
Most AI search runs once. If the first pass misses, you get a shrug. Smart Search lets the AI refine and search again, up to a limit you set, and we tell you exactly what that costs.
27 July 2026
Everyone's clicked 'I have read and understood' on something they didn't read. For policy updates and compliance, you need more than a tick box. Here's the honest version of read tracking, and where a tick still isn't enough.
20 July 2026
A full knowledge base isn't the same as a working one. Here are the signals that tell you whether people are actually finding answers, and the ones that just make you feel productive.
13 July 2026
A plain look at what KnowledgeScout's MCP server lets an AI agent do with your knowledge base, and the one design decision we won't budge on: every change an agent makes is a proposal a human signs off, never a live edit.
6 July 2026
Most knowledge base widgets are a chat bubble in the corner. Ours renders the actual content, tables, images, interactive workflows and quizzes, right where people work. Here's why I built it that way and where it stops short.
29 June 2026
When your team spans time zones and shift patterns, the person with the answer is usually offline. Here's how to make your knowledge base do the work a quick chat used to.
22 June 2026
Your AI doesn't read your knowledge base the way a person does. It pulls small fragments and answers from those. Here's what that means for how you write and maintain your content.
15 June 2026
IT is buying the AI runtime. Operations is writing the content that powers it. Two halves of the same problem, separate rooms. Why Ops needs to be in the AI conversation.
8 June 2026
Most SaaS hides pricing behind a sales wall. Here's why we published ours, what it costs us to skip that revenue model, and what it signals to buyers.
1 June 2026
AI agents are doing real work now. They need the same canonical source your best employees use. Not scattered content. Not inferred truth. A procedure, owned and current.
25 May 2026
Shoulder taps look free. They aren't. Two people interrupted, variable answers, no record. In regulated work it's also a quality and audit risk. Tribal knowledge is a tax.
18 May 2026
In regulated industries, approximately right is wrong. Inferred-truth AI synthesises from scattered content. It can't produce the chain of evidence a regulator wants. A substrate can.
11 May 2026
Your customer-facing AI bot is reading from your scattered, unverified content. Retraining the model and rebuilding RAG won't fix it. The fix is a verified knowledge layer the bot can call into. Same bot. Better substrate.
4 May 2026
Microsoft Copilot reads your Teams. Glean indexes your Slack. The promise is grounded AI. The reality is chat-thread chaos treated as canonical truth. Chat is upstream. Substrate is the destination.
30 April 2026
Most AI products in knowledge management are positioning as assistants on top of your existing mess. KnowledgeScout is doing the opposite. We're the substrate underneath, the canonical layer of truth that humans and AI agents both call into.
27 April 2026
Most teams bet AI will fix their scattered knowledge. It can't. The future of knowledge management is a single source of truth that AI builds on.
23 April 2026
Most AI-powered SaaS tools bundle AI into a per-user fee, whether you want their AI or your own. KnowledgeScout lets you plug in your own API key on the Business plan, and the price is the same either way.
21 April 2026
Most knowledge bases are designed around a person in a browser. We built ours so AI agents can use it properly too, via an open-standard MCP server with 18 tools and a human review queue.
14 April 2026
A knowledge base only works if people use it. Widgets let you embed a knowledge base chatbot anywhere your team or customers already spend their time, without making them log into another tool.
10 April 2026
Wikis are the default answer to 'we need to document things.' They work well at first. But there's a point where most teams outgrow them, and it's worth knowing what that looks like.
7 April 2026
Most knowledge bases start strong and die quietly. Here's how to build one your team will still be using in six months.
2 April 2026
Most teams run their knowledge base and their training system as two separate tools. That's why training material goes stale and new hires end up learning from outdated content.
30 March 2026
Knowledge management sounds like a corporate buzzword. It's not. It's the difference between a team that finds answers in seconds and one that wastes hours asking around.
26 March 2026
Everyone wants an AI chatbot. But most companies skip the hard part: making sure the chatbot has good information to work with. Here's why that matters and what to do about it.
23 March 2026
New hires spend their first weeks lost, confused, and asking basic questions. The fix isn't better training sessions. It's giving people a place to find answers on their own.
22 March 2026
Knowledge management tools either serve contact centres or internal teams. Almost none do both well. That's the gap we're building for.
9 March 2026
We spent years watching good people waste hours searching for information that should have been easy to find. That frustration is why KnowledgeScout exists.