Thoughts on knowledge management, team productivity, and building KnowledgeScout.
11 May 2026
Your customer-facing AI bot is reading from your scattered, unverified content. Retraining the model and rebuilding RAG won't fix it. The fix is a verified knowledge layer the bot can call into. Same bot. Better substrate.
4 May 2026
Microsoft Copilot reads your Teams. Glean indexes your Slack. The promise is grounded AI. The reality is chat-thread chaos treated as canonical truth. Chat is upstream. Substrate is the destination.
30 April 2026
Most AI products in knowledge management are positioning as assistants on top of your existing mess. KnowledgeScout is doing the opposite. We're the substrate underneath, the canonical layer of truth that humans and AI agents both call into.
27 April 2026
Most teams bet AI will fix their scattered knowledge. It can't. The future of knowledge management is a single source of truth that AI builds on.
23 April 2026
Most AI-powered SaaS tools bundle AI into a per-user fee, whether you want their AI or your own. KnowledgeScout lets you plug in your own API key on the Business plan, and the price is the same either way.
21 April 2026
Most knowledge bases are designed around a person in a browser. We built ours so AI agents can use it properly too, via an open-standard MCP server with 18 tools and a human review queue.
14 April 2026
A knowledge base only works if people use it. Widgets let you embed a knowledge base chatbot anywhere your team or customers already spend their time, without making them log into another tool.
10 April 2026
Wikis are the default answer to 'we need to document things.' They work well at first. But there's a point where most teams outgrow them, and it's worth knowing what that looks like.
7 April 2026
Most knowledge bases start strong and die quietly. Here's how to build one your team will still be using in six months.
2 April 2026
Most teams run their knowledge base and their training system as two separate tools. That's why training material goes stale and new hires end up learning from outdated content.
30 March 2026
Knowledge management sounds like a corporate buzzword. It's not. It's the difference between a team that finds answers in seconds and one that wastes hours asking around.
26 March 2026
Everyone wants an AI chatbot. But most companies skip the hard part: making sure the chatbot has good information to work with. Here's why that matters and what to do about it.
23 March 2026
New hires spend their first weeks lost, confused, and asking basic questions. The fix isn't better training sessions. It's giving people a place to find answers on their own.
22 March 2026
Knowledge management tools either serve contact centres or internal teams. Almost none do both well. That's the gap we're building for.
9 March 2026
We spent years watching good people waste hours searching for information that should have been easy to find. That frustration is why KnowledgeScout exists.