Everything you need to manage knowledge.
A closer look at the tools that make KnowledgeScout the knowledge base your team will actually use.
Content & Editing
Create and structure knowledge your team can rely on.
Rich Article Editor
A proper rich text editor with headings, tables, lists, inline images, file attachments, and collapsible sections. AI tools are built right into the toolbar for formatting, grammar fixes, and content generation.
AI Writing Assistant
Paste in raw notes or meeting minutes and let AI structure them into clean, formatted articles. Simplify language, fix grammar, or generate FAQ sections. Every suggestion is reviewable before it's applied.
Document Library
Upload PDFs, spreadsheets, presentations, and other files alongside your articles. Every document is fully searchable by content, and results link directly to the exact page. Everything in one place.
Discovery & AI
Find answers in seconds, not minutes.
Full-Text Search
Search across every article, FAQ, collapsible section, and document instantly. Results ranked by relevance. Search analytics show what your team looks for and what they can't find.
AI Chatbot
Ask questions in plain English, get answers sourced directly from your knowledge base. Every response includes source links. The chatbot only uses your content, never the open internet.
AI On Your Terms
Toggle the AI chatbot and AI writing tools on or off independently. Use both, one, or neither. You're in control of how AI fits into your workflow.
Bring Your Own AI Business & Enterprise
Connect your own AI provider: Anthropic, OpenAI, Azure OpenAI, or any OpenAI-compatible API including self-hosted. Choose the model that fits your budget, compliance, and performance needs.
Article Types
The right format for every kind of knowledge.
Standard Articles
Rich text articles with headings, tables, lists, inline images, embedded videos, file attachments, collapsible sections, and FAQs. The core of your knowledge base.
Guided Workflows
Walk readers through multi-step processes with branching logic. Perfect for troubleshooting, onboarding checklists, and decision trees. The AI-powered builder does the heavy lifting.
Presentation Viewer
Embed slide decks directly into your knowledge base. Training materials live alongside the articles that reference them. No more hunting through shared drives.
Quizzes
Test comprehension after reading an article or completing a workflow. Pair with read acknowledgements for compliance, or use during onboarding to reinforce key processes.
Knowledge Paths
Curated learning plans that turn your knowledge base into a training platform.
Learning Journeys
Combine any article types into ordered learning paths. Whether you're onboarding new starters or upskilling existing team members, build custom journeys and track their progress through each step.
Custom Assessments
Add a standalone private assessment at the end of each path to confirm understanding before sign-off. Assessments are locked from AI chat assistance, so you know your team actually knows the material.
Collaboration & Feedback
Keep your knowledge accurate and your team aligned.
Comments & Voting
Readers leave comments and vote on articles. Editors see what's working and what needs updating, right where it matters.
Read Acknowledgements
Assign articles as required reading and track completion. Built for compliance, onboarding, and policy updates where confirmation matters.
Version History
Every edit is tracked. Compare versions, see what changed, and roll back if needed. Nothing gets lost.
Access & Distribution
Four ways to put your knowledge to work, wherever your team and customers need it.
In the app
Search or chat within KnowledgeScout. Your team gets answers without leaving the platform.
In your existing tools
Embed a widget into your CRM or internal systems. Overlay or inline, it brings answers to where your team already works.
On your website
Create public-facing help articles for customers, with a full help centre page or a floating chat widget.
Via API
Programmatic access for your existing AI tools. Raw knowledge retrieval or AI-to-AI responses.
AI Agent Integration: Read
Connect AI agents to your knowledge base via MCP. Agents can search articles, get AI answers, and read documents. Your content becomes a source of truth for any AI tool.
AI Agent Integration: Read + Write
Everything in Read, plus agents can create draft articles, suggest updates, bulk import content, and view analytics. All agent-created content lands as a draft for human review.
Administration & Customisation
Your knowledge base, your way.
Organisation
Categories and tags keep content structured and findable. Pin important articles, and the sidebar navigation updates automatically as content is added.
Analytics & Insights
See which articles are most viewed, which searches return no results, and which content needs review. Chat analytics track the most asked questions and content gaps.
Role-Based Access
Three roles: Reader, Editor, Admin. Each with clear permissions. Sign in securely with your existing Google or Microsoft account. No extra passwords to manage.
Branding & Customisation
Pick any colour using custom hex values to match your brand. Upload your logo, customise the layout. Dark mode included.
Ready to get started?
Start your trial and see what KnowledgeScout can do for your team.
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