The KnowledgeScout platform
One knowledge layer.
Your team, your customers, and your AI all read from it.
KnowledgeScout is the structured, governed knowledge base your team writes in, your customers read from, and your AI agents draft against. AI amplifies whatever it sits on. Build it on something true.
One knowledge base. Many surfaces.
Write content once. Serve it to every audience and every tool that needs it, with the right access scope for each.
Your knowledge base
Articles, documents, training, FAQs, workflows
Your team
- ✓In-app search and AI chat
- ✓AI writing tools in the editor
- ✓Internal widget for CRMs and intranets
- ✓Knowledge Paths and training
Your customers
- ✓Branded help centre on your domain
- ✓External help widget for any page
- ✓Customer-facing AI chatbot
- ✓Public articles only, never internal content
Your AI agents
- ✓MCP read-only for customer bots
- ✓MCP read + write for internal copilots
- ✓REST API for everything else
- ✓Agent drafts land in a human review queue
Store your knowledge
A centralised home for all your policies, processes, procedures, how-to guides, FAQs, training decks, and anything else scattered around your business. Articles aren't just docs — they include rich text, collapsible sections, FAQs, decision-tree workflows, slides, and quizzes.
Set review dates, use flags and comments to keep content accurate, and track version history so nothing gets lost. One source of truth, always up to date.
For regulated industries, this is your audit trail. You can show a regulator exactly what your stated policy was on any given date, who wrote it, who approved it, and who acknowledged reading it. Not what an AI happened to synthesise that day, but what your team actually published.
Access your knowledge
Every article and document is indexed the moment it's published. Your team finds what they need through full-text search or by asking the AI chatbot in plain English.
Search works across everything: article content, FAQs, collapsible sections, slides, and uploaded documents. When the chatbot references something, it links directly to the exact page or location, so your team can read the full context in seconds.
Utilise your knowledge
Serve your team, your clients, and your AI tools exactly how they want to be served.
In the app
Search or chat within KnowledgeScout. Your team gets answers without leaving the platform.
In your existing tools
Embed a widget into your CRM or internal systems. Overlay or inline, it brings answers to where your team already works.
On your website
Create public-facing help articles for customers, with a full help centre page or a floating chat widget.
Via API
Programmatic access for your existing AI tools. Raw knowledge retrieval or AI-to-AI responses.
Create new knowledge
Your analytics tools track how your knowledge base performs. See what questions are being asked that you don't have answers for. See what content gets used most and might warrant deeper coverage or additional training.
No-results tracking, chat analytics, and content gap reports turn your team's behaviour into a roadmap for what to write next.
Power your AI
AI amplifies whatever it sits on. A messy foundation produces confident-sounding nonsense. A clean one produces useful answers. KnowledgeScout is the verified source your AI reads from, in two distinct ways.
For your internal AI
Copilots, agent platforms, internal AI tools. They read your verified content to answer your team's questions. With write permissions, internal agents can also draft new articles, with every draft landing for human review.
For your customer-facing AI
Support bots, help widgets, public agents. Read-only access to your verified public content so they answer from one source, not five contradictory ones.
Upskill your team
Quizzes test comprehension after reading. With Knowledge Paths, you can create curated learning plans with ordered content and assessments.
Whether you're onboarding new starters or upskilling existing team members, build custom learning journeys that track progress. Creators can add custom assessments at the end of each path to confirm understanding before sign-off.
Why not just a wiki, a doc tool, or AI on your shared drives?
Each of those gets you partway. None of them give you a structured, governed source that AI can read from safely.
Versus a wiki
Confluence is good at writing. Less good at governing.
A wiki gives you a place to type. KnowledgeScout adds the parts wikis skip: review dates, audit trails, role-based access, read acknowledgements, and a grounded AI chatbot. Built for non-technical teams, not Atlassian admins.
Versus a doc workspace
Notion and SharePoint are generalists. We're purpose-built.
Generic workspaces try to be databases, project trackers, and doc stores all at once. KnowledgeScout does one job: making your team's knowledge findable, maintainable, and trusted. That focus shows up in features the workspaces don't ship — review scheduling, read acknowledgements, Knowledge Paths, a customer help centre.
Versus AI on your shared drives
RAG over chaos returns chaos.
Pointing an LLM at scattered Drive folders, old PDFs, and abandoned wikis surfaces contradictions and stale content as if they're true. KnowledgeScout makes you write the article. AI reads from a curated, governed source — not whatever was last saved.
Versus an aggregator like Guru
Aggregating chaos isn't the same as authoring truth.
Guru federates your existing chaos — Slack threads, Drive folders, Confluence pages — and puts an AI layer on top. Useful, but you're still relying on whatever your team last typed somewhere. KnowledgeScout is where the truth gets written in the first place: structured articles, Guided Workflows, Knowledge Paths, plus a customer-facing help centre Guru doesn't have.
Built for teams that care where their data lives
Choose your data region
Your data lives in Sydney, London, or Dallas — you pick at signup. No replication across regions, no ambiguity about where your information sits.
Built for compliance
Per-tenant encrypted databases, audit trails, version history, and read acknowledgements. Designed to fit Australian Privacy Principles, UK GDPR, and US data residency requirements.
Grounded AI, no hallucinations
The AI chatbot only answers from your knowledge base. It cites its sources and won't make things up. If the answer isn't in your content, it says so.
Simple, transparent pricing
Pricing is on the website in AUD, GBP, and USD. No "book a demo" to find out what it costs. No annual contracts. No hidden fees.
See how it fits your use case
Same platform, different jobs. Pick the closest fit.
Internal knowledge base
Replace Confluence, Notion, or SharePoint. One source of truth for policies, processes, and procedures.
Customer help centre
Branded self-service. AI chatbot grounded in your public articles. Embeddable widget for any page.
Contact centre support
Search and AI mid-call. Knowledge Paths and Guided Workflows for onboarding. Built for high turnover.
Employee onboarding
Structured learning paths, quizzes, and read acknowledgements. Day-one access to the same KB they'll use forever.
Agentic knowledge base
Agents do the work — search loops, draft proposals. Humans decide what's true, every write reviewed.
Knowledge for AI agents
For teams shipping an AI product. KnowledgeScout is the verified substrate your agents read from.
Common questions
What is a knowledge management platform?
A knowledge management platform is a structured, searchable home for everything your organisation knows — policies, procedures, FAQs, training, how-to guides — that's accessible to your team, your customers, and your AI tools. Unlike a wiki or generic doc workspace, it includes governance (review dates, audit trails, role-based access), grounding (an AI chatbot that only answers from your verified content), and distribution (in-app search, embeddable widgets, MCP and REST API integrations).
How is this different from a wiki like Confluence?
A wiki is a place to write. KnowledgeScout is a place to find, govern, and trust answers. It adds review scheduling, read acknowledgements, audit trails, role-based access, and a grounded AI chatbot — none of which Confluence offers natively. It's also purpose-built for knowledge management, so non-technical teams can use it without an Atlassian admin.
How is this different from a workspace like Notion or SharePoint?
Notion and SharePoint are generalist workspaces — they try to be databases, project trackers, and document stores all at once. KnowledgeScout does one job: making your team's knowledge easy to find, maintain, and trust. That focus shows up in features like review dates, read acknowledgements, structured Knowledge Paths, and a customer-facing help centre — none of which the workspaces ship by default.
Does the platform work without AI?
Yes. AI is fully optional and can be toggled off per workspace. Full-text search, the rich editor, version history, read acknowledgements, Knowledge Paths, widgets, and the help centre all work AI-free. Turn the chatbot and writing tools on if and when they're useful, off if they're not.
Where is my data stored?
You choose your data region at signup — Sydney (Australia), London (United Kingdom), or Dallas (United States). Your data stays in the region you choose and does not replicate across regions. Each organisation gets a private database. This helps you meet local data residency requirements (Australian Privacy Principles, UK GDPR, US data residency) without ambiguity about where your information lives.
How do you stop the AI from hallucinating?
The AI chatbot only reads from your knowledge base, not the open internet. It cites every source. If the answer isn't in your content, it says so rather than guessing. AI agents that connect via MCP can draft new articles, but every draft lands in a human review queue before it goes live — nothing is published autonomously.
Can my AI agents read from and write to it?
Yes. KnowledgeScout exposes your knowledge base via Model Context Protocol (MCP) and a REST API. Customer-facing bots get read-only access to your verified public content. Internal agents can also draft new articles, suggest updates, bulk-import content, or surface analytics — with everything landing as a draft for human review. Available on Business and Enterprise plans.
Your knowledge is your edge. Start using it.
Set up your workspace in minutes. Bring your team. Watch what changes when answers stop being scattered.