One knowledge base.
Many ways teams use it.
Every team gets the full platform. Six dedicated pages frame it for the six most common shapes of knowledge work — pick the closest match below.
Internal knowledge base
One source of truth for policies, procedures, FAQs, and training. Search, AI chatbot, version history, audit trails. Day-one access, no sales call required. The natural replacement for Confluence, Notion, or SharePoint.
- ✓Full-text search
- ✓AI chatbot
- ✓Version history
- ✓Read acknowledgements
Customer help centre
A branded self-service help centre your customers will actually use. AI chatbot grounded in your public articles. Embeddable widget for any page. Fewer tickets, faster answers.
- ✓Custom branding
- ✓AI chatbot
- ✓Embeddable widget
- ✓Public-only scope
Contact centre support
Search and AI mid-call. Knowledge Paths and Guided Workflows for onboarding. Read acknowledgements for compliance. Built for the operational reality of high turnover and constant ramp-up.
- ✓Knowledge Paths
- ✓Guided Workflows
- ✓Custom assessments
- ✓AI chatbot
Employee onboarding
Structured Knowledge Paths, quizzes that confirm understanding, day-one access to the same knowledge base they'll use forever. New starters reach competency faster because the system that trained them is the system they'll use after.
- ✓Knowledge Paths
- ✓Quizzes
- ✓Read acknowledgements
- ✓Custom assessments
Agentic knowledge base
Agents do the work — search loops, draft proposals, flag triage. Humans decide what's true. Every agent-created article lands in a review queue. Built for teams that want their KB to maintain itself, with humans at the keystone.
- ✓Agentic search loop
- ✓MCP write surface
- ✓Human review queue
- ✓Audit trail
Knowledge for AI agents
For teams shipping an AI product: customer bots, internal copilots, agent platforms. KnowledgeScout is the verified knowledge substrate your AI calls into. Compliance-friendly, vendor-neutral, MCP-native.
- ✓MCP-native
- ✓REST API
- ✓Read-only or read+write
- ✓Audit trail
Built for teams that care where their data lives
Choose your data region
Sydney, London, or Dallas — pick at signup. Data stays in your chosen region, no replication, no ambiguity about where your information sits.
Built for compliance
Per-tenant encrypted databases, audit trails, version history, read acknowledgements. Designed to fit Australian Privacy Principles, UK GDPR, and US data residency.
Grounded AI, no hallucinations
The AI chatbot only answers from your knowledge base. It cites every source. If the answer isn't in your content, it says so rather than guessing.
Simple, transparent pricing
Pricing on the website in AUD, GBP, and USD. No "book a demo" to find out what it costs. No annual contracts. No hidden fees.
Common questions
What is knowledge management software?
Knowledge management software is a platform that helps teams capture, organise, and share information in one central place. Instead of knowledge being scattered across emails, shared drives, and people's heads, it lives in a searchable knowledge base that the whole team can access. Good knowledge management software includes features like full-text search, AI-powered answers, version control, and structured onboarding content.
How does an AI-powered knowledge base work?
An AI-powered knowledge base uses artificial intelligence to help your team find answers faster. With KnowledgeScout, your team can ask the AI chatbot questions in plain English and get sourced answers drawn directly from your knowledge base. The AI is grounded in your content, so it only references information your team has written and approved, reducing the risk of incorrect answers.
Can KnowledgeScout replace Confluence?
Yes. KnowledgeScout is a purpose-built alternative to Confluence for teams that want something simpler, faster, and designed specifically for knowledge management. Unlike Confluence, which is part of the broader Atlassian ecosystem and can feel complex for non-technical teams, KnowledgeScout focuses on doing one thing well: making your team's knowledge easy to find, maintain, and trust. It also includes built-in training features (Knowledge Paths) and an AI chatbot that Confluence doesn't offer natively.
Where is my data stored?
You choose your data region at signup — Sydney (Australia), London (United Kingdom), or Dallas (United States). Your data stays in the region you choose and does not replicate across regions. Each organisation gets a private database. This helps you meet local data residency requirements (Australian Privacy Principles, UK GDPR, US data residency) without ambiguity about where your information lives.
What's the difference between a knowledge base and a wiki?
A wiki is typically an open, loosely structured collection of pages that anyone can edit, like Wikipedia. A knowledge base is more structured and purpose-built for finding answers quickly. Knowledge bases usually include features like search, categories, access controls, review workflows, and version history. KnowledgeScout is a knowledge base, not a wiki. It gives you the structure and governance that wikis lack, while still being easy for anyone on the team to contribute to.
How is KnowledgeScout different from Notion, SharePoint, or Guru?
Notion is a general-purpose workspace, not a dedicated knowledge management tool. It lacks features like review scheduling, read acknowledgements, structured onboarding paths, and a grounded AI chatbot. SharePoint is powerful but complex, often requiring specialist administration and customisation. Guru works as an aggregator — it federates Slack, Drive, and Confluence with AI on top, so you're searching what your team last typed somewhere. KnowledgeScout is where structured content gets authored in the first place, with built-in training features (Knowledge Paths with assessments), Guided Workflows, and a customer-facing help centre, all in one platform with transparent pricing.
Ready to get your knowledge sorted?
Start your free trial and see the difference a real knowledge base makes.