Employee onboarding
Onboard new starters in
weeks, not months.
Structured Knowledge Paths, quizzes that confirm understanding, day-one access to the same knowledge base they'll use forever. New starters reach competency faster because the system that trained them is the system they'll use after.
Onboarding isn't a week. It's a system.
Most onboarding programmes are a stack of slide decks, a couple of meetings, a spreadsheet of links, and a hopeful feeling that the new starter will figure the rest out from a colleague. Two months in, they're still asking basic questions, the colleague who showed them the ropes is burnt out, and the policies they were meant to acknowledge are sitting unread in someone's email.
The fix isn't a slicker onboarding day. It's making the system that trains the new starter the same system they'll use to do the job.
Train them once. Let the same content be there forever.
Day one. Structured. Day thirty. Self-serve.
On day one, your new starter gets access to a Knowledge Path — an ordered sequence of articles, presentations, and self-test quizzes — built for their role. They work through it in their own time, acknowledging the policies that need acknowledging as they go. If the path includes a Knowledge Path Assessment, they sit it at the end with AI tools blocked. A pass tells you they actually learnt the material, not that they had a chatbot answer for them.
On day thirty, they're operational. The same articles they trained on are still there in the knowledge base, searchable, and pulled up by the AI chatbot when they ask a question they didn't quite remember. No second system to log into, no separate "training archive" that nobody opens.
For the full training feature surface, see the training features page. This page is about what onboarding looks like when training and reference live in the same place.
Two phases of onboarding, one knowledge base
Pre-operational
Structured learning, gated assessment
Knowledge Paths assign the right content in the right order. Self-test quizzes can be slotted in anywhere. An optional custom Knowledge Path Assessment, with AI tools blocked, can be added to the end as the path completion gate when you need real evidence of learning. Read Acknowledgements record policy reviews. Presentations replace standalone slide decks. Track each new starter's path to competency in real time.
Operational
Same content, now reference
New starter is on the floor, on a call, doing the job. They search the same KB they trained on for the policy they need. They ask the AI chatbot in plain English when they can't quite remember a detail. The training investment pays off again every day they look something up.
Who this is for
Contact centres training new agents
29-45% annual attrition means you're constantly onboarding. Knowledge Paths plus an optional custom assessment at the end (AI blocked, real evidence of learning) plus mid-call AI chat get agents to competency faster. Contact centre solution →
Fast-growing teams
When you're hiring more than once a month, onboarding has to be self-serve. The Knowledge Path runs the new starter through the programme without sucking up team time.
Regulated industries
Read acknowledgements with audit trail. Show a regulator exactly which staff confirmed which policy on which date. Re-trigger acknowledgement when a policy changes materially.
Operations and ops support teams
If you're constantly fielding "where do I find X" from new starters in their first three months, you have an onboarding gap. A structured path plus a searchable KB closes it.
Why KnowledgeScout for onboarding
Train them in the system they'll use forever
No separate LMS to log into during onboarding and never again after. The training content is the reference content. New starters learn the system that's also the place they'll come back to.
Evidence of competency, not just attendance
When a path includes a Knowledge Path Assessment, AI tools are blocked during it. A pass means the new starter actually absorbed the material, not that they had a chatbot answer for them. Read acknowledgements prove policy review. Combined, you have evidence of competency, not a checklist that says they sat through a meeting.
No per-learner pricing
Most LMS products charge per learner, which gets expensive when you're onboarding constantly. KnowledgeScout charges per user (the standard model), and training is included on every plan.
AI helps the new starter, optionally
The AI chatbot answers questions in plain English when the new starter can't find an article. Optional per workspace. Off if you'd rather they learn by browsing. On if you'd rather not have them interrupt a colleague.
Common questions
How long does it take to set up an onboarding programme?
An hour or two for the structure, plus the time it takes to write the content. The Knowledge Path builder lets you order existing articles, drop in self-test quizzes anywhere in the sequence, and optionally add a custom Knowledge Path Assessment at the end to confirm learning. The AI Writer can draft articles from raw notes, so a lot of the writing time is recovered. Most teams have a working onboarding programme inside a few days, not weeks.
Can I have different onboarding paths for different roles?
Yes. Build separate Knowledge Paths per role, team, or skill level. Each path can include shared content (company-wide policies) and role-specific content (function processes). Assignment is per user, so a new agent gets the agent path while a new manager gets the manager path.
How do I know who's actually completed the training versus just clicked through it?
Knowledge Paths can include an optional custom Knowledge Path Assessment at the end. When included, AI tools are blocked during the assessment, so a pass means the new starter actually learnt the material — they couldn't have just had a chatbot answer for them. Set a minimum pass score and path completion is gated on it. Read acknowledgements record who's reviewed which policies, with date and content version. Combined, you have real evidence of competency, not just attendance.
What happens after the new starter finishes the path?
The content stays in the knowledge base as ongoing reference. New starter completes onboarding, then keeps using the same articles, search, and AI chatbot for daily reference. The training material doesn't disappear into an LMS archive.
Can the AI chatbot help during onboarding?
Yes. Once a new starter has access to the knowledge base, they can ask the AI chatbot questions in plain English alongside their structured Knowledge Path. The chatbot answers from your articles with citations, so they can clarify a point without interrupting a colleague. The chatbot is optional — if your team prefers no AI in the onboarding loop, leave it off.
Which plans include this?
All training features — Knowledge Paths, Quizzes, Read Acknowledgements, Presentations, Guided Workflows — are on every plan, including Startup. Per-learner pricing doesn't exist; you pay per user, training included.
Onboard them once. Let the system serve them forever.
Knowledge Paths, quizzes, read acknowledgements, day-one access. All on every plan, no per-learner fees.